HOW LONG DOES IT TAKE FOR A MESSAGE TO BE RETURNED?
August 17, 2018
The staff at CMC does its best to return messages the same day if a detailed voicemail is
left and a return call is warranted. However, we are subject to receiving answers and other information
from the provider and outside sources (insurance, specialists, etc) and may not be able to respond
immediately. Another way to ensure your message is returned promptly is to choose the correct
extension and leave a clear message with your name, number and DOB.
Please Note-The staff does not return calls to confirm RX refills, prior authorizations or
completion of paper work that is faxed to other entities. It is their responsibility to follow up with the
patient in these instances.