I CALLED THE OFFICE DURING BUSINESS HOURS, BUT NO ONE ANSWERED-DO I CALL THE AFTER HOURS NUMBER?

No.

This line is for after hours emergencies only and is not answered during business hours. If
you call the office and are unable to speak to anyone leave a voicemail and your call will be returned at
the first opportunity.

Please note-staff returns messages at the end of the morning after patients are seen and at the
end of the day after patients are seen. Multiple calls and voicemails will remove the patient’s chart from
pending and placed back in awaiting review. This will result in a longer response time. As we are seeing
patients and receive multiple faxes and calls throughout the day, it takes time to do the proper research
and respond to all requests. Just because your call is not returned immediately does not mean it is not
being worked on.